Return Policy

Murray's Cycles HIGHLY recommends that a professional installs ANY item you order from us, especially electrical components. 
We recommend this because 99% of electrical component defect concerns involve incorrect installation. If you insist on installing the product yourself, please consult the manufacturer for any technical assistance. If you incorrectly install the product and damage comes to the product, we will not accept the item back under any circumstances. Please note once the product has been installed or attempted to be installed, you are completely responsible to contact the manufacturer for ANY warranty claims. Murray's Cycles does not reimburse for any paid installation labor times. Murray's Cycles does not pay for damages caused to your vehicle from installation of any product we sell.

 If you receive an item that has visual damage and no signs of installation we will be glad to replace that item at no cost to you! Please message us immediately upon receiving the product and let us know. If you are having a problem with an item AFTER you installed it, this is a warranty issue and you will be directed to the manufacturer. If the product has to be warrantied, we will be glad to help you with your concern. If you decide that you no longer want the item after installation (even if you assume it is defective) there is a 20% restocking fee if you do not want a replacement. If you assume a product is defective, contact us or the manufacturer immediately. More often than not the product may have been installed incorrectly.

 We understand you may have an item which is no longer functioning as it should and you may need a warranty submission. Murray's Cycles does not provide a manufacturer’s warranty, the manufacturer does. We do not have the authorization to allow repair or replacement on behalf of the manufacturer. The consumer will need to contact the manufacturer directly for any warranty claims.If you receive an item that has visual damage and no signs of installation we will be glad to replace that item at no cost to you! Please message us immediately upon receiving the product and let us know. If you are having a problem with an item AFTER you installed it, this is a warranty issue and you will be directed to the manufacturer. If the product has to be warrantied, we will be glad to help you with your concern. If you decide that you no longer want the item after installation (even if you assume it is defective) there is a 20% restocking fee if you do not want a replacement. If you assume a product is defective, contact us or the manufacturer immediately. More often than not the product may have been installed incorrectly.

 Murray’s Cycles never wants to charge anyone with a restocking fee. Restocking fees may not only leave a bitter taste in the buyers’ mouth, but it also may prevent a future sale to a possible customer. Please be advised there is an enormous cost of doing business online. Some of these costs include sellers’ fees and shipping fees. These are the main fees associated with an online retail marketplace, and neither are recoupable if you decide you no longer want the product. For Murray’s Cycles to continue to offer very competitive pricing, we must have a policy in place to subdue the inevitable expense of returns. Please realize, 90% of returned items are opened and can no longer be sold as “new”. The majority of the items we sell are vacuum-sealed, which we will never be able to reseal. This means the product is no longer worth its original price and we must compensate for depreciation. Murray’s Cycles prefers to have no returns and every sale be perfect, but unfortunately this just does not happen. By purchasing from Murray’s Cycles, you have agreed to ALL of the terms on this page.

 Brand new, sealed returns may be subject to a 20% restock fee. This restock fee applies to any product that has been purchased incorrectly 

or no longer wanted and has NOT been removed from its factory packaging. This excludes errors deemed to be the mistake of Murray’s Cycles. Return shipping is the responsibility of the customer, not Murray’s Cycles. Any opened product that the customer wants to return must have prior approval by Murray's Cycles before sending it back. Items can only be returned within 14 days of receipt..